FAQ

We support public and private hospitals across Australia — from large tertiary teaching hospitals to regional district facilities. We can provide a reference list on request from our compliance team.

A single-room operating-theatre integration typically takes 2–4 weeks from order to commissioning. Hybrid theatres or multi-room projects run 6–12 weeks. We give you a fixed timeline as part of the scoping document.

Yes — where applicable, our products are listed on the Australian Register of Therapeutic Goods (ARTG). Our regulatory team can supply ARTG numbers and conformity-assessment evidence on request.

Annual service contracts include scheduled calibration, IEC 60601 compliance documentation, remote diagnostics, priority response on faults, and discounted spares. Contact us for pricing tailored to your facility size.

Endoconnect is vendor-neutral. It passes raw HD-SDI through to any capture appliance — Stryker, Olympus, Karl Storz, Sony, custom — without re-encoding. We have validated integrations with most major brands.

For products in our online catalogue, pricing is shown on the product page. For integration projects or custom cabling, fill out our contact form with a brief description of your facility — we typically respond within one business day with a scoping call invitation.

Every product ships with a security disclosure pack covering network exposure, default credentials, patching cadence, and known vulnerabilities. See our Product Security page for downloads, and our Compliance page for standards (TGA cyber-security guidance, IEC 81001-5-1).

Yes — every integration install includes hands-on training for clinical and biomedical staff, plus written quick-reference guides. Refresher training and "train-the-trainer" sessions are available on request.

Standard warranty on Bioni hardware is 24 months from commissioning, covering parts and labour. Extended warranty options are available as part of an annual service contract.

Designed, manufactured, and supported in Sydney, Australia. Our R&D and assembly happen at the same site as our service team — keeping engineering close to the field.